Refunds & Returns Policy
EverlumeX
Contact Email: info@everlume.co.uk
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns Eligibility
We accept returns on rings, bracelets, and necklaces for any reason, as long as items are returned in their original condition, unworn, and in original packaging.
Earrings (Hygiene Policy)
For hygiene and safety reasons, earrings cannot be returned unless they arrive damaged or faulty.
Return Timeframe
Customers must request a return within a reasonable period after receiving their order. Once approved, items must be returned promptly.
Return Costs
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Customers are responsible for return postage costs unless the item is faulty or damaged
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We strongly recommend using tracked shipping, as we are not responsible for lost return parcels
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to your original payment method
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Processing time is typically 3–5 working days
Please note:
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Original shipping costs are non-refundable
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If your order qualified for free shipping, the original shipping cost may be deducted from your refund
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately at info@everlume.co.uk with your order details and photos.
In these cases:
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We will cover return shipping costs
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You will be offered a replacement or full refund
Non-Returnable Items
We cannot accept returns for:
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Earrings (unless faulty or damaged)
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Items not in original condition
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Items returned without approval
Exchanges
We do not offer direct exchanges. If you need a different item, please return your order (if eligible) and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact:
EverlumeX
Email: info@everlume.co.uk