Terms of Service
EverlumeX
Contact Email: info@everlume.co.uk
These Terms of Service govern your use of our website and services. By placing an order with us, you agree to these terms.
General Information
EverlumeX operates an online store selling stainless steel jewellery. We reserve the right to update or modify these terms at any time.
Eligibility
You must be at least 16 years old to use our website or make a purchase. By placing an order, you confirm that you meet this requirement.
Orders
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
You may request changes or cancellations only if your order has not yet been dispatched. Please contact us as soon as possible via info@everlume.co.uk.
Pricing & Payment
All prices are listed in GBP (£) and may change at any time without notice.
We accept the following payment methods:
-
Apple Pay
-
Google Pay
-
Credit/Debit Cards (via Stripe)
Payment must be received in full before orders are processed.
Shipping & Delivery
We ship both within the UK and internationally.
UK Delivery:
-
Royal Mail Tracked 48: 3–5 working days
-
Royal Mail Tracked 24: 2–4 working days
International Delivery:
-
Estimated delivery: up to 10 working days
Delivery times are estimates only and may vary due to external factors.
Product Information
All jewellery is made from 100% surgical stainless steel.
Our products are:
-
Waterproof
-
Tarnish-resistant
-
Hypoallergenic and safe for sensitive skin
We do our best to ensure product descriptions and images are accurate, but slight variations may occur.
Returns & Refunds
We accept returns on rings, bracelets, and necklaces for any reason, provided items are returned in original condition.
Please note:
-
Shipping costs are non-refundable
-
Customers are responsible for return postage unless the item is faulty or damaged
-
If free shipping was applied, the original shipping cost may be deducted from the refund
Earrings
For hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty.
Damaged Items
If you receive a damaged or faulty item, we will cover return costs and offer a replacement or refund.
Liability
EverlumeX is not responsible for any allergic reactions or misuse of products. All jewellery is worn at the customer’s own discretion.
We are not liable for delays caused by shipping carriers or external factors beyond our control.
Intellectual Property
All content on this website, including branding, images, and product descriptions, belongs to EverlumeX and may not be used or reproduced without permission.
Data Protection
We handle all personal data in accordance with our Privacy Policy and applicable UK data protection laws.
Contact Us
If you have any questions about these Terms, please contact:
EverlumeX
Email: info@everlume.co.uk