FAQ

Product

All jewellery is made from 100% surgical stainless steel.

Yes — our jewellery is fully waterproof and designed for everyday wear, including showers, gym use, and daily activities.

No. Our jewellery is designed to be tarnish-free and will not fade or lose its shine with normal wear.

Yes. Our jewellery is hypoallergenic and safe for sensitive skin.

Shipping & Delivery

Yes, we ship worldwide.

UK Shipping:

  • Royal Mail Tracked 48: 3–5 working days
  • Royal Mail Tracked 24: 2–4 working days

International Shipping:

  • Up to 10 working days

Yes, we offer free shipping on order above £49.99.

If your order qualified for free shipping and you return items, the original shipping cost we covered will be deducted from your refund.

Returns & Refunds

We accept returns on rings, bracelets, and necklaces for any reason, as long as they are returned in their original condition.

Please note:

  • Shipping costs are non-refundable
  • Customers cover return postage unless the item is faulty or damaged
  • If free shipping was applied, the original shipping cost will be deducted from your refund

For damaged or faulty items, we will cover return costs and offer a replacement or refund.

For hygiene and safety reasons, earrings cannot be returned unless they arrive damaged or faulty. In this case, we will cover return costs.

Orders & Payments

Yes, you can change or cancel your order if it has not yet been dispatched. Please contact us as soon as possible via our contact form.

We accept:

  • Apple Pay
  • Google Pay
  • Credit/Debit Cards

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