Shipping Policy
EverlumeX
Contact Email: info@everlume.co.uk
We aim to process and deliver your orders as quickly and reliably as possible.
Order Processing
All orders are processed within 1–2 working days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.
UK Shipping
We offer two UK delivery options:
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Royal Mail Tracked 48: 3–5 working days
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Royal Mail Tracked 24: 2–4 working days
All UK orders include tracking information.
International Shipping
We ship worldwide.
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Estimated delivery time: up to 10 working days
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Delivery times may vary depending on destination and customs processing
Please note that international customers are responsible for any customs fees or import taxes required by their country.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on location and order value. Free shipping promotions may be available from time to time.
If an order qualified for free shipping and is later returned, the original shipping cost we covered may be deducted from the refund.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
Delays
While we aim to meet all estimated delivery times, delays may occasionally occur due to postal services, customs, or external factors beyond our control.
If your order is delayed, please contact us at info@everlume.co.uk and we will assist you.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is provided and the parcel is returned to us, reshipping fees may apply.
Lost Parcels
If your tracking shows no updates or your parcel appears lost, please contact us so we can investigate and resolve the issue.
Contact Us
If you have any questions about shipping, please contact:
EverlumeX
Email: info@everlume.co.uk